About the Position Clerk Grade 1/2 (10 roles) Ongoing Full - Time Tuggerah JOB NOTES Candidates MUST obtain an information package via the following link or click here If you have any further enquiries after reading the information package, please contact the Enquiries Officer, Crystal Rosengren on 1300 235 084 or via email policelink@hoban. com. au Candidates MUST then undertake an initial call centre simulation test. Suitable candidates will then participate in a preliminary interview. Shortlisted candidates will be required to attend an Assessment Centre. This role is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administration Officer and Temporary Employees) Award 2009 . Shift penalties are paid as appropriate in accordance with clause 87.1 of the Award. In addition to base salary, penalty payments of 50%, 75%, 150% are payable for shifts worked on Sat, Sun and public holidays & shift allowances of 10 - 15% are applicable for some weekday shift start times. To be eligible to apply for these ongoing roles, you must meet one of the following status an Australian Citizen a permanent Australian resident or citizen of New Zealand Applications fromAustralian Aboriginal and Torres Strait Islander people are encouraged. This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 12 months. For your application to be considered, you must attach a cover letter attach an up - to - date Resume/CV and address each of the Target Questions in the text boxes provide in the online application or attach as a separate document. Please limit your response to no more than 300 words per question. Please do not attach copies of Qualifications, Certificates or documentation (other than a Resume/CV) - you can bring these if called for interview. Successful candidates MUST be committed to perform rotational shift work to cover 24 hours per day, 7 days per week and be prepared to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Customer Contact. provide a FULL Birth Certificate. Prior to commencement, the successful candidates will be required to undergo a rigorous National Police Check (criminal history) and obtain and maintain a Security Clearance as determined by the NSW Police Force. For further information on the Security Clearance process click here Applications can only be submitted electronically online via the I Work for NSW website. For information on applying for roles with the NSW Police Force click here To view or download the Role Description click here APPLICATIONS CLOSE SUNDAY 28 April 2019 at 11.59 pm Responsibilities The Customer Service Representative supports customer service delivery by responding to and processing urgent and non - urgent enquiries contacts for customers, providing information and advice and escalating issues as applicable. Key accountabilities Receive, assess and process information and enquiries from various sources. Including but not limited to urgent and non urgent telephone calls, mail, and electronic requests to determine and complete appropriate action. Provide clear, accurate, and concise information and advice to ensure ongoing delivery of quality customer service. Generate, collate and update accurate records of enquiries, incidents and actions, using organisational electronic records management systems. Assist in providing general administrative services to support the operational functioning of the command/business unit. Participate in the identification of customer service delivery improvements. Deliver customer service by providing appropriate and accurate information to police and customers. Key challenges Identifying and interpreting appropriate sources of information, to provide the appropriate outcome for customers. Exercising sound judgment to identify when to notify superiors of events that are serious, unusual or newsworthy. Undertaking activities in accordance with command/business unit and organisational policies and guidelines. To view or download the Role Description click here Key Application Responses When preparing your application Your application must stand on its own merits. Responses to each question should be no more than 300 words per question. If you do not demonstrate how you meet the Target Questions for this role, you will not proceed through to the Selection Process. The completeness and relevance of your application will determine if you are called for an interview. Target Question 1 Please describe your motivation for applying for a role with PoliceLink as a Customer Service Representative. What do you hope to gain, and what do you think you can contribute? Target Question 2 Policelink deals with a diverse range of customers. Please describe an example of where you have responded to challenging customer demands. no - Principals only. Recruiters, please don t contact this job advertiser. no - Please, no phone calls about this job! no - Reposting this message elsewhere is NOT OK.

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Customer Service Representative (various Ongoing Full-Time …

By Bobby 0 0 85
2 years ago
Gosford Gosford, New South Wales, Australia


Last seen:  3 years ago